Vehicle Impound

In the event that your vehicle has been impounded by a law enforcment agency or otherwise brought to our yard, you will need to come pick it up. While we try to make it as easy as possible for the customer to pick up the vehicle, there are certain things we will need in order to release it to you. Please see the FAQ below. If, after reading the FAQ, you have any question please feel free to give us a call and we will answer them the best we can.

*Please note: We can only release a vehicle to its registered owner*

**If a "Hold" has been placed on your vehicle by any police agency, we must obtain a release from that agency before the vehicle can be released to you**

01

What hours do you release vehicles?

We release vehicles between the business hours of 8 AM to 5 PM.

02

What paper work do I need to pick up my vehicle?

To pick up your vehicle you will need a valid driver's license or state issued indentification card (passport, military ID, or legal ID card).

You will also need proof of ownership of the vehicle. Any of the following will do:
- Vehicle Title
- Vehicle Registration
- Bill of Sale

*Please note that by law we can only release a vehicle to its registered owner*

03

I need to pick up the vehicle for the registered owner. What paper work do I need?

If it is necessary for you to pick up the vehicle for someone else you will need the following:

An official release of interest form from the Kootenai County Public Safety building signed by the registered owner and your ID card or,

A release of interest note signed by the owner of the vehicle with a copy of his or her ID and signature and your ID.

04

I need to pick up my vehicle but I never registered it in my name. It is still in the former owner's name.

Schaffer's Towing can only release the vehicle to the registered owner. If you have just bought the car and do not yet have the registration in your name please see questions 2 and 3.

05

I just want to come by and pick up some personal items out of a vehicle. Can I do that?

We can only release contents of a vehicle to the registered owner. If you were driving someone else's vehicle when it was impounded you will still need the paperwork listed above.

06

What methods of payment do you accept?

All fees can be paid by cash, Visa, or Mastercard. Schaffer's Towing does not accept personal checks.

07

My vehicle was involved in an accident and it was taken to your yard. What is is the next step?

If your car was brought here after an accident you can come and get your belongings out of it any time, with the proper paperwork. You can also have us tow it somewhere else, or have someone come pick it up as long as the fees are paid. Typically, most customers contact their insurance and then an adjustor comes out to our location and will discuss with you the next step. We realize that getting into an accident is a scary and stressful event and we will do everything we can to make it easier for you.

08

I need to pick up my vehicle but I never registered it in my name. It is still in the former owner's name.

Schaffer's Towing can only release the vehicle to the registered owner. If you have just bought the car and do not yet have the registration in your name please see questions 2 and 3.